Pharmacy Online

You may cancel an order before it is dispatched by contacting our customer service team via email at <a href="mailto:help@pharmacyonline.com.au">help@pharmacyonline.com.au</a> or by calling us on 1300 074 276 Monday to Friday (9am-5pm AEST). Please include your order number and the reason for cancellation in your message.Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

You may cancel an order before it is dispatched by contacting our customer service team via email at help@pharmacyonline.com.au or by calling us on 1300 074 276 Monday to Friday (9am-5pm AEST). Please include your order number and the reason for canc

How do I cancel my order?

Orders & Payment

Changes to My Order

Can I edit or add anything to my order?

Can I order over the phone?

I made an error with my delivery address when checking out, what do I do?

What is your cancellation policy?

What if my package gets lost or arrives damaged?

What if I don't receive a confirmation email?

I didn't receive all of the items in my order?

Why haven't I received a tracking email?

Issues with My Order

What payment methods do you accept?

Is shopping online secure?

How does Paypal work?

How does Afterpay work?

How does Zip Pay work?

Payment Methods

How can I get tax invoice?

Invoices

How do I track my order?

How long does it take to receive my order?

What are your Delivery costs?

Do you offer free shipping?

What Countries do you deliver to?

What if I have not received my order?

Shipping & Tracking

How can I place a Same-day delivery order?

What days can I order a Same-day delivery on?

Can I use a PO Box for a Same-day delivery?

What happens if I am not home to receive my Same-day order?

Can I cancel or make changes to a Same-Day order?

What courier delivers my Same-Day order?

Same-Day Delivery

How do I place a Click & Collect order?

How will I know when my Click & Collect order is ready?

What do I need to collect my Click & Collect order?

Can someone else pick up my Click & Collect order?

How long do I have to collect my Click & Collect order?

Click & Collect orders

Shipping & Delivery

Do you offer change of mind returns?

How do I initiate a return?

When will I get my refund?

What if there is an issue with the products in my order?

What if my order is returned to the sender?

Order Returns & Refunds

How do I create an account?

How do I Login to my account?

Do I need an account to place an order?

How do I reset my password?

How can I close my account?

Sign Up & Login

Why can’t I see my order in my account?

Orders

My Account

How do I order my prescriptions online?

What are the benefits of using eScripts over paper prescriptions?

How do I keep my prescription repeats on file for my next online order?

What happens to my online order if there is an issue with my prescription?

Why do some prescription medicines have multiple prices?

Prescription Orders

Terms & Conditions

Privacy Policy

About Us

How do I cancel my order?Updated 21 days ago