Changes to My Order
How do I cancel my order?
You may cancel an order before it is dispatched by contacting our customer service team via email at [email protected] or by calling us on 1300 074 276 Monday to Friday (9am-5pm AEST). Please include your order number and the reason for canc
Can I edit or add anything to my order?
Once an order has been placed, we’re unable to edit or add items to it. This includes changes to products, quantities, or payment details. If you have questions about stock availability, item substitutions, or any other order-related concerns, please
Can I order over the phone?
Our customer service team can help you place orders by phone Monday-Friday between 9am-5pm (AEST), just call us on 1300 074 276. Please note phone orders can only be placed using credit or debit cards. We cannot use methods of payment such as Paypal
I made an error with my delivery address when checking out, what do I do?
If you need to update your shipping address or contact information, please contact our customer service team as soon as possible after placing your order. We’ll do our best to help before the order is processed.
What is your cancellation policy?
If you need to cancel an order, please contact our team as soon as possible via email or phone with your cancellation request. We’ll confirm whether your order can be canceled once we review its status. Please note that once an order has entered proc