Pharmacy Online

In the unlikely event that you do not receive your order, please contact our customer care team via email on <a href="mailto:help@pharmacyonline.com.au">help@pharmacyonline</a><a href="mailto:help@pharmacyonline.com.au">.com.au</a> or contact us on&#xA0;1300 074 276.Once this has been brought to our attention, we will start an investigation and get back to you as soon as possible with any update we can provide. We may need to raise a case with the relevant courier if we cannot find any information on the whereabouts of your parcel, and we will let you know the case number if this occurs.We will keep you updated every step of the way and ensure that these situations are handled as quickly as possible.&#xA0;

In the unlikely event that you do not receive your order, please contact our customer care team via email on help@pharmacyonline.com.au or contact us on 1300 074 276. Once this has been brought to our attention, we will start an investigation and get

What if I have not received my order?

Shipping & Delivery

Shipping & Tracking

How do I cancel my order?

Can I edit or add anything to my order?

Can I order over the phone?

I made an error with my delivery address when checking out, what do I do?

What is your cancellation policy?

Changes to My Order

What if my package gets lost or arrives damaged?

What if I don't receive a confirmation email?

I didn't receive all of the items in my order?

Why haven't I received a tracking email?

Issues with My Order

What payment methods do you accept?

Is shopping online secure?

How does Paypal work?

How does Afterpay work?

How does Zip Pay work?

Payment Methods

How can I get tax invoice?

Invoices

Orders & Payment

How do I track my order?

How long does it take to receive my order?

What are your Delivery costs?

Do you offer free shipping?

What Countries do you deliver to?

How can I place a Same-day delivery order?

What days can I order a Same-day delivery on?

Can I use a PO Box for a Same-day delivery?

What happens if I am not home to receive my Same-day order?

Can I cancel or make changes to a Same-Day order?

What courier delivers my Same-Day order?

Same-Day Delivery

How do I place a Click & Collect order?

How will I know when my Click & Collect order is ready?

What do I need to collect my Click & Collect order?

Can someone else pick up my Click & Collect order?

How long do I have to collect my Click & Collect order?

Click & Collect orders

Do you offer change of mind returns?

How do I initiate a return?

When will I get my refund?

What if there is an issue with the products in my order?

What if my order is returned to the sender?

Order Returns & Refunds

How do I create an account?

How do I Login to my account?

Do I need an account to place an order?

How do I reset my password?

How can I close my account?

Sign Up & Login

Why can’t I see my order in my account?

Orders

My Account

How do I order my prescriptions online?

What are the benefits of using eScripts over paper prescriptions?

How do I keep my prescription repeats on file for my next online order?

What happens to my online order if there is an issue with my prescription?

Why do some prescription medicines have multiple prices?

Prescription Orders

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What if I have not received my order?Updated 21 days ago