Once your order has been processed and dispatched from our warehouse, you will receive a confirmation email containing your tracking details. This email will include:. Your unique tracking number. A direct link to the courier’s tracking page. To trac

<p data-start="115" data-end="256" id="isPasted">Once your order has been processed and dispatched from our warehouse, you will receive a confirmation email containing your tracking details.</p><p data-start="258" data-end="282">This email will include:</p><ul data-start="283" data-end="363"><li data-start="283" data-end="314" style="font-weight: bold;"><p data-start="285" data-end="314"><strong>Your unique tracking number</strong></p></li><li data-start="315" data-end="363" style="font-weight: bold;"><p data-start="317" data-end="363"><strong>A direct link to the courier&#x2019;s tracking page</strong></p></li></ul><p data-start="365" data-end="564">To track your delivery, simply click on the tracking link provided in the email. Alternatively, you may visit the courier&#x2019;s website and enter your tracking number manually to view the latest updates.</p><p data-start="566" data-end="853">Please note that tracking information may not be available immediately after dispatch. It can take <strong>up to 24 hours</strong> for the tracking number to become active within the courier&#x2019;s system. If you do not see any updates right away, we kindly ask that you allow some time and check again later.</p><p data-start="566" data-end="853">Please note that if your order is <strong>Click &amp; Collect&#xA0;</strong>you will receive an email to let you know it is ready to pick up. This email will not contain a tracking link or number.</p><p data-start="855" data-end="970" data-is-last-node data-is-only-node>If you have any further questions regarding your delivery, please contact our customer support team for assistance.</p>

How do I track my order?

Australian orders are shipped via Australia Post, CouriersPlease or Aramex. A signature may be required upon delivery. To help ensure successful delivery and avoid delays, please carefully review your order confirmation email to confirm that your shi

<h3 data-start="133" data-end="154" id="isPasted">Australian Orders</h3><p data-start="156" data-end="287">Australian orders are shipped via Australia Post, CouriersPlease or Aramex. A signature may be required upon delivery.</p><p data-start="70" data-end="218">To help ensure successful delivery and avoid delays, please carefully review your order confirmation email to confirm that your shipping address details are correct.</p><p data-start="220" data-end="293">When entering your address, please ensure the following where applicable:</p><ul data-start="295" data-end="564"><li data-start="295" data-end="382"><p data-start="297" data-end="382"><strong data-start="297" data-end="318">Business Address:</strong> Include the registered business name to assist with delivery.</p></li><li data-start="383" data-end="477"><p data-start="385" data-end="477"><strong data-start="385" data-end="403">Parcel Locker:</strong> Clearly specify &#x201C;Parcel Locker&#x201D; along with the allocated locker number.</p></li><li data-start="478" data-end="564"><p data-start="480" data-end="564"><strong data-start="480" data-end="491">PO Box:</strong> Ensure &#x201C;PO Box&#x201D; is clearly stated, followed by the correct box number.</p></li></ul><p data-start="566" data-end="696" data-is-last-node data-is-only-node>Providing complete and accurate address information at the time of ordering will help prevent delivery delays or returned parcels.</p><h3 data-start="583" data-end="607" id="international-orders">International Orders</h3><p data-start="71" data-end="240">International orders are shipped via Australia Post Airmail and, upon arrival in the destination country, are transferred to the local postal service for final delivery.</p><p data-start="71" data-end="240">Once your parcel has arrived in your destination country, you may continue tracking it using your original tracking number via your local postal service&#x2019;s website for the most up-to-date delivery information.</p><p data-start="242" data-end="396" data-is-last-node data-is-only-node>Please allow up to 14 business days for delivery. Timeframes may vary depending on the destination country and any applicable customs clearance processes.</p><h3 data-start="794" data-end="825" id="order-processing--dispatch">Order Processing &amp; Dispatch</h3><p data-start="827" data-end="951">Orders are processed on business days only (Monday to Friday). We do not dispatch orders on weekends or NSW Public Holidays.</p><p data-start="953" data-end="1084" data-is-last-node data-is-only-node>All orders are shipped from our Sydney, NSW warehouse. Delivery timeframes begin once your order has been processed and dispatched.&#xA0;</p><p data-start="953" data-end="1084" data-is-last-node data-is-only-node>For the most accurate and up-to-date estimated delivery timeframes, please refer to the courier&#x2019;s website using the tracking link provided in your dispatch confirmation email.</p>

How long does it take to receive my order?

FREE standard delivery is available for orders over $125 delivered within Australia. Please note:. Bulk orders and deliveries to remote locations may incur a surcharge. Mounjaro, Wegovy and Ozempic are excluded from our free shipping offer, as these

<h3 data-start="34" data-end="55" id="isPasted">Australian Orders</h3><p data-start="57" data-end="149"><strong data-start="57" data-end="83">FREE standard delivery</strong> is available for orders <strong data-start="108" data-end="121">over $125</strong> delivered within Australia.</p><p data-start="151" data-end="163">Please note:</p><ul data-start="164" data-end="459"><li data-start="164" data-end="237"><p data-start="166" data-end="237">Bulk orders and deliveries to remote locations may incur a surcharge.</p></li><li data-start="238" data-end="459"><p data-start="240" data-end="459">Mounjaro, Wegovy and Ozempic are excluded from our free shipping offer, as these items are dispatched via Australia Post Express.</p></li></ul><p data-start="461" data-end="543">If your order does not meet the free shipping criteria, the following rates apply:</p><hr data-start="545" data-end="548"><h3 data-start="550" data-end="585" id="within-australia--regular-post">Within Australia &#x2013; Regular Post</h3><div tabindex="-1"><table data-start="587" data-end="929"><thead data-start="587" data-end="670"><tr data-start="587" data-end="670"><th data-start="587" data-end="601" data-col-size="sm" style="width: 18.9967%;"><div style="text-align: center;">Order Value</div></th><th data-start="601" data-end="609" data-col-size="sm" style="width: 23.2545%;"><div style="text-align: center;">0&#x2013;5kg</div></th><th data-start="609" data-end="635" data-col-size="sm" style="width: 19.9259%;"><div style="text-align: center;">Over 5kg (Sydney Metro)</div></th><th data-start="635" data-end="670" data-col-size="sm" style="width: 37.7997%;"><div style="text-align: center;">Over 5kg (Outside Sydney Metro)</div></th></tr></thead><tbody data-start="758" data-end="929"><tr data-start="758" data-end="843"><td data-start="758" data-end="772" data-col-size="sm" style="width: 18.9967%;"><div style="text-align: center;">Under $125</div></td><td data-col-size="sm" data-start="772" data-end="781" style="width: 23.2545%;"><div style="text-align: center;">$9.95</div></td><td data-col-size="sm" data-start="781" data-end="808" style="width: 19.9259%;"><div style="text-align: center;">$9.95</div></td><td data-col-size="sm" data-start="808" data-end="843" style="width: 37.7997%;"><div style="text-align: center;">At cost</div></td></tr><tr data-start="844" data-end="929"><td data-start="844" data-end="858" data-col-size="sm" style="width: 18.9967%;"><div style="text-align: center;">Over $125</div></td><td data-col-size="sm" data-start="858" data-end="867" style="width: 23.2545%;"><div style="text-align: center;">FREE</div></td><td data-col-size="sm" data-start="867" data-end="894" style="width: 19.9259%;"><div style="text-align: center;">FREE</div></td><td data-col-size="sm" data-start="894" data-end="929" style="width: 37.7997%;"><div style="text-align: center;">At cost</div></td></tr></tbody></table></div><hr data-start="931" data-end="934"><h3 data-start="936" data-end="976" id="within-australia--remote-postcodes">Within Australia &#x2013; Remote Postcodes*</h3><div tabindex="-1"><table data-start="978" data-end="1120" style="margin-right: calc(50%); width: 50%;"><thead data-start="978" data-end="1012"><tr data-start="978" data-end="1012"><th data-start="978" data-end="992" data-col-size="sm" style="width: 34.5623%;"><div style="text-align: center;">Order Value</div></th><th data-start="992" data-end="1000" data-col-size="sm" style="width: 34.1512%;"><div style="text-align: center;">0&#x2013;5kg</div></th><th data-start="1000" data-end="1012" data-col-size="sm" style="width: 30.9359%;"><div style="text-align: center;">Over 5kg</div></th></tr></thead><tbody data-start="1049" data-end="1120"><tr data-start="1049" data-end="1084"><td data-start="1049" data-end="1063" data-col-size="sm" style="width: 34.5623%;"><div style="text-align: center;">Under $125</div></td><td data-col-size="sm" data-start="1063" data-end="1072" style="width: 34.1512%;"><div style="text-align: center;">$12.95</div></td><td data-col-size="sm" data-start="1072" data-end="1084" style="width: 30.9359%;"><div style="text-align: center;">At cost</div></td></tr><tr data-start="1085" data-end="1120"><td data-start="1085" data-end="1099" data-col-size="sm" style="width: 34.5623%;"><div style="text-align: center;">Over $125</div></td><td data-col-size="sm" data-start="1099" data-end="1108" style="width: 34.1512%;"><div style="text-align: center;">FREE</div></td><td data-col-size="sm" data-start="1108" data-end="1120" style="width: 30.9359%;"><div style="text-align: center;">At cost</div></td></tr></tbody></table></div><p><br></p><p data-start="1122" data-end="1254">*Remote locations are defined by Australia Post based on distance from our Sydney warehouse. All orders are dispatched from Sydney.</p><hr data-start="1256" data-end="1259"><h3 data-start="1261" data-end="1285" id="international-orders">International Orders</h3><ul data-start="1287" data-end="1545"><li data-start="1287" data-end="1405"><p data-start="1289" data-end="1405">Shipping costs are calculated at checkout and vary depending on weight, destination, and shipping method selected.</p></li><li data-start="1406" data-end="1493"><p data-start="1408" data-end="1493">You can determine the exact delivery cost using the Postage Calculator at checkout.</p></li><li data-start="1494" data-end="1545"><p data-start="1496" data-end="1545">All international shipping fees are charged <strong data-start="1533" data-end="1544">at cost from the courier.&#xA0;</strong></p></li></ul><p data-start="1547" data-end="1559">Please note:</p><ul data-start="1560" data-end="1913"><li data-start="1560" data-end="1789"><p data-start="1562" data-end="1789">Shipping and handling charges do not include any applicable customs duties, taxes, or import fees. These charges are the responsibility of the customer. We recommend contacting your local customs office for further information.</p></li><li data-start="1790" data-end="1913"><p data-start="1792" data-end="1913">Product weights listed on our website refer to the net weight of the product only and do not include packaging materials.</p></li></ul>

What are your Delivery costs?

Yes, we offer free standard shipping on orders over $125 delivered within Australia. Please note that bulk orders and deliveries to remote locations may incur a surcharge. All orders are dispatched from our Sydney warehouse. Remote locations are defi

<p data-start="32" data-end="124" id="isPasted">Yes, we offer <strong data-start="46" data-end="96">free standard shipping on orders over $125</strong> delivered within Australia.</p><p data-start="126" data-end="212">Please note that <strong>bulk orders</strong> and deliveries to <strong>remote locations</strong> may incur a surcharge.</p><p data-start="214" data-end="368" data-is-last-node data-is-only-node>All orders are dispatched from our Sydney warehouse. Remote locations are defined by Australia Post based on distance from our Sydney distribution centre.</p>

Do you offer free shipping?

Andorra. Argentina. Austria. Bahrain. Bangladesh. Belgium. Brazil. Brunei. Bulgaria. Cambodia. Canada. Cayman Islands. Chile. China. Cook Islands. Costa Rica. Croatia. Cyprus. Czechia. Denmark. Ecuador. Egypt. Estonia. Fiji. Finland. France. French P

<section id="isPasted"><p>Andorra</p><p>Argentina</p><p>Austria</p><p>Bahrain</p><p>Bangladesh</p><p>Belgium</p><p>Brazil</p><p>Brunei</p><p>Bulgaria</p><p>Cambodia</p><p>Canada</p><p>Cayman Islands</p><p>Chile</p><p>China</p><p>Cook Islands</p><p>Costa Rica</p><p>Croatia</p><p>Cyprus</p><p>Czechia</p><p>Denmark</p><p>Ecuador</p><p>Egypt</p><p>Estonia</p><p>Fiji</p><p>Finland</p><p>France</p><p>French Polynesia</p><p>Germany</p><p>Greece</p><p>Greenland</p><p>Guam</p><p>Hong Kong SAR China</p><p>Hungary</p><p>Iceland</p><p>India</p><p>Indonesia</p><p>Italy</p><p>Japan</p><p>Jordan</p><p>Laos</p><p>Lebanon</p><p>Liechtenstein</p><p>Lithuania</p><p>Luxembourg</p><p>Macao SAR China</p><p>Malaysia</p><p>Malta</p><p>Mauritius</p><p>Mexico</p><p>Micronesia</p><p>Monaco</p><p>Montenegro</p><p>Myanmar (Burma)</p><p>Nepal</p><p>Netherlands</p><p>New Zealand</p><p>Norway</p><p>Panama</p><p>Peru</p><p>Philippines</p><p>Poland</p><p>Portugal</p><p>Romania</p><p>Samoa</p><p>Saudi Arabia</p><p>Serbia</p><p>Singapore</p><p>Slovakia</p><p>Slovenia</p><p>Solomon Islands</p><p>South Africa</p><p>South Korea</p><p>Spain</p><p>Sri Lanka</p><p>Sweden</p><p>Switzerland</p><p>Taiwan</p><p>Thailand</p><p>Timor-Leste</p><p>Tonga</p><p>Turkey</p><p>United Kingdom</p><p>United States</p><p>Uruguay</p><p>Vanuatu</p><p>Venezuela</p><p>Vietnam</p><p><br></p><p data-start="0" data-end="96">Certain products may be restricted from shipment to specific countries due to local regulations.</p><p data-start="98" data-end="361" data-is-last-node data-is-only-node>We strongly recommend reviewing your country&#x2019;s customs regulations and importation guidelines prior to placing an order, as restrictions may apply. It is the customer&#x2019;s responsibility to ensure that ordered products comply with local laws and import requirements.</p></section>

What Countries do you deliver to?

In the unlikely event that you do not receive your order, please contact our customer care team via email on help@pharmacyonline.com.au or contact us on 1300 074 276. Once this has been brought to our attention, we will start an investigation and get

<p id="isPasted">In the unlikely event that you do not receive your order, please contact our customer care team via email on <a href="mailto:help@pharmacyonline.com.au"><strong><span style="color: rgb(44, 130, 201);"><u>help@pharmacyonline</u></span></strong></a><span style="color: rgb(44, 130, 201);"><a href="mailto:help@pharmacyonline.com.au"><strong><u>.com.au</u></strong></a></span> or contact us on<strong>&#xA0;1300 074 276</strong>.</p><p>Once this has been brought to our attention, we will start an investigation and get back to you as soon as possible with any update we can provide. We may need to raise a case with the relevant courier if we cannot find any information on the whereabouts of your parcel, and we will let you know the case number if this occurs.</p><p>We will keep you updated every step of the way and ensure that these situations are handled as quickly as possible.&#xA0;</p>

Shipping & Tracking

How do I track my order?

How long does it take to receive my order?

What are your Delivery costs?

Do you offer free shipping?

What Countries do you deliver to?

What if I have not received my order?