What if there is an issue with the products in my order?Updated 20 days ago

If you receive an item that is damaged or defective, please contact us as soon as possible.

Damaged or Defective Items

Please email our customer service team within 7 days of delivery of your parcel and include:

• Your order number

• A description of the issue

• Clear images of the affected product(s)

This helps us assess the issue quickly and provide a resolution.

Important Information

• Please contact us within 7 days of delivery regarding damaged or defective items.

• Unauthorised returns may be refused.

Our team will review your case and advise you on the next steps.

If you have any questions, we’re here to help.