Order Returns & Refunds
Do you offer change of mind returns?
Yes, we offer refunds or exchanges for change of mind, provided the following conditions are met:. Items are returned within 7 days of delivery. Items are unused, unopened, and in their original packaging with all manuals and accessories. Items must
How do I initiate a return?
To start a return, please contact our Customer Service team via:. Email: [email protected]. Phone: 1300 074 276. Our team will provide instructions and the return address for your order. Returns cannot be accepted without prior authorisation
When will I get my refund?
Once your return has been received and processed, you will be notified via email when your refund has been issued. Please allow up to 7 business days for the refund to appear in your account. Refunds will be returned to the original payment method us
What if there is an issue with the products in my order?
If you receive an item that is damaged or defective, please contact us as soon as possible. Please email our customer service team within 7 days of delivery of your parcel and include:. Your order number. A description of the issue. Clear images of t
What if my order is returned to the sender?
Domestic Orders. If your order is returned to us, our team will contact you with options of a reshipment or a refund on the items. Please note that reshipments may incur a fee and the postage and handling on your original order may not be refunded. W