Pharmacy Online

Tracking emails are sent at 4:00pm&#xA0;on the day your order is dispatched. If you have not received your tracking details, please check your junk or spam folder.The majority of orders are dispatched within 48 business hours of being placed. If this timeframe has passed and you still have not received a tracking email, please contact our Customer Service team at <a href="mailto:help@pharmacyonline.com.au">help</a><a href="mailto:help@pharmacyonline.com.au">@pharmacyonline.com.au</a><a data-start="480" data-end="508" rel="noopener"></a> or 1300 074 276&#xA0;for assistance.

Tracking emails are sent at 4:00pm on the day your order is dispatched. If you have not received your tracking details, please check your junk or spam folder. The majority of orders are dispatched within 48 business hours of being placed. If this tim

Why haven't I received a tracking email?

Orders & Payment

Issues with My Order

How do I cancel my order?

Can I edit or add anything to my order?

Can I order over the phone?

I made an error with my delivery address when checking out, what do I do?

What is your cancellation policy?

Changes to My Order

What if my package gets lost or arrives damaged?

What if I don't receive a confirmation email?

I didn't receive all of the items in my order?

What payment methods do you accept?

Is shopping online secure?

How does Paypal work?

How does Afterpay work?

How does Zip Pay work?

Payment Methods

How can I get tax invoice?

Invoices

How do I track my order?

How long does it take to receive my order?

What are your Delivery costs?

Do you offer free shipping?

What Countries do you deliver to?

What if I have not received my order?

Shipping & Tracking

How can I place a Same-day delivery order?

What days can I order a Same-day delivery on?

Can I use a PO Box for a Same-day delivery?

What happens if I am not home to receive my Same-day order?

Can I cancel or make changes to a Same-Day order?

What courier delivers my Same-Day order?

Same-Day Delivery

How do I place a Click & Collect order?

How will I know when my Click & Collect order is ready?

What do I need to collect my Click & Collect order?

Can someone else pick up my Click & Collect order?

How long do I have to collect my Click & Collect order?

Click & Collect orders

Shipping & Delivery

Do you offer change of mind returns?

How do I initiate a return?

When will I get my refund?

What if there is an issue with the products in my order?

What if my order is returned to the sender?

Order Returns & Refunds

How do I create an account?

How do I Login to my account?

Do I need an account to place an order?

How do I reset my password?

How can I close my account?

Sign Up & Login

Why can’t I see my order in my account?

Orders

My Account

How do I order my prescriptions online?

What are the benefits of using eScripts over paper prescriptions?

How do I keep my prescription repeats on file for my next online order?

What happens to my online order if there is an issue with my prescription?

Why do some prescription medicines have multiple prices?

Prescription Orders

Terms & Conditions

Privacy Policy

About Us

Why haven't I received a tracking email?Updated 21 days ago