Issues with My Order
What if my package gets lost or arrives damaged?
At Pharmacy Online, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or 1300 074 276 with your order num
What if I don't receive a confirmation email?
All successfully placed orders will receive a confirmation email within 5 minutes. If you do not see the email in your inbox, please check your spam or junk folder. If you have not received a confirmation email, please contact our customer service te
I didn't receive all of the items in my order?
If any items are missing from your order, please contact our Customer Service team at [email protected] or 1300 074 276. When contacting us, please include your order number and a brief explanation of the item(s) you believe are missing. Thi
Why haven't I received a tracking email?
Tracking emails are sent at 4:00pm on the day your order is dispatched. If you have not received your tracking details, please check your junk or spam folder. The majority of orders are dispatched within 48 business hours of being placed. If this tim