Click & Collect orders
How do I place a Click & Collect order?
Click & collect is available from our warehouse in Alexandria, NSW. The click & collect option will appear at checkout after you have entered your address if your postcode is within NSW.
How will I know when my Click & Collect order is ready?
Once your order is ready for collection, you will receive both an email and an SMS notification confirming that it is available for pickup. You may then visit our Click & Collect location at:. 3/33 Maddox St, Alexandria, NSW 2015. Collection Hours:Mo
What do I need to collect my Click & Collect order?
Please ensure you bring a valid photo ID and your confirmation email or SMS when collecting your order, as this will be required to release your parcel.
Can someone else pick up my Click & Collect order?
Yes, they can. If you would like someone else to collect the order on your behalf, they must bring:. A copy of the order confirmation email. Their valid photo ID. If you have any questions regarding collection, please contact our customer support tea
How long do I have to collect my Click & Collect order?
Click & Collect orders must be collected within 14 days of receiving confirmation that your order is ready for pickup. If your order has not been collected within this timeframe, a member of our Customer Service team will contact you using the detail